Catherine Crock is a physician who has dedicated her life to softening the hard edges of healthcare. Long before user experience and person-centred care entered the medical lexicon she listened carefully to her young patients and their families and discovered a novel way to improve their journey through the health system. Catherine pioneered the use of music in operating theatres and waiting rooms to create a calming and kind environment for children undergoing surgery. She subsequently founded the Hush Foundation which is dedicated to using art to improve the healthcare experience. Catherine's story is a living testament to the power of kindness and empathy - of deeply understanding another person’s needs and doing everything you can to meet them.